Application of the ITIL Method for Management in Practice
DOI:
https://doi.org/10.24203/ajcis.v7i3.5963Keywords:
management, manager, ITIL method, IT supportÂAbstract
The chosen basic and the most important one is the ITIL method. An investigation hypothesis is set, that system and processes are not in sufficient measures in line with theoretical settings from the literature and with some of those are from good practices. It is researched and conducted in the spirit of analytics with the aim of alternative and possible better application of ITIL legality. Collected and analyzed facts and data are compared with the theoretical settings of the ITIL method in management with my own 10 years of experience, knowledge and skills, applicable in good practices. By applying previously cited entries, there is a need to propose ways and conditions of correction of applying the ITIL method, with more successful results. Entire procedures of the ITIL Method are supported by IT. Acknowledgement is dedicated to Domagoj Car, bacc.oec., because of processing his own Expert final work on Graduate studies.
References
Becker, H., Longoch, I., 1999, Productivity and Menschlichkeit, Stuttgart: VA
Boddy, D. and Paton, R.A.: Management: An Introduction, Prentice-Hall, London, 1998.
Buble, M.: Basic of Management, 2006, Zagreb: Sinergy
Devenport, C., 1989, Americas Most Admired Corporations, FORTUNE, January 30
Donelly. J.H., Gibson, J.L., Ivancevich., J.M., 1990, Fundamentals of Management, Boston: IRWIN
Drucker, P.: Practicing Leading, Economy, Zagreb, 1961.
Galbraith, J.K., Kazanjin, R., Strategy of Implementation: Structure, Systems an Process, St. Paul: West Publishing, USA
Grochla, F., 1978, Einfuhrung in die Organizationstheorie, Stuttgart: Poeschel,
Hauc, A., 2006, Project Management and Project Business, Zagreb-Zapresic: MEP consult and High School for business and management
Jurina, M.: ORGANIZATION AND MANAGEMENT, High School for Business and Management with right to public “Balthazar Adam Krcelicâ€, Zapresic 2011.
Koontz, H., Weichrich, H., 1990, Essentials of Management, McGraw Hill, New York
Kreitner, R., 2006, Foundation for Management, Boston :: Houghton Mifflin Co
Maslow, A.H. Motivation of Person, Nolit, Belgrade, 1982.
Mintzberg, H., 1979, Structure in 5., Management Science, New York
Peters, T., Waterman, R., 1982, In Search of Excelence, New York: McKinsey
Sikavica, P., Novak, M., 1994, Business organization, Informator, Zagreb
Sikavica, P., Bahtijarević-Šiber, F., 2004. Management, Management Theory and Great Empirical investigation in Croatia, Zagreb: Masmedia
Srića, V., 1992, Principles of Modern Management, Business School, Zagreb
Vila, A., 1994, Organization and organized, Modern organization, Kranj
Vrsec, M., 1993, Organized and leading police, Ministry of Home Affairs MHA, Republic Slovenia, Ljubljana
Weichrich, H., Koontz, H., 1998. Management, Mate, Zagreb
Žugaj, M., BrÄić, R., 2003, Management, Varaždin, Faculty of Organization and Informatics, University of Zagreb
Downloads
Published
Issue
Section
License
- Papers must be submitted on the understanding that they have not been published elsewhere (except in the form of an abstract or as part of a published lecture, review, or thesis) and are not currently under consideration by another journal published by any other publisher.
- It is also the authors responsibility to ensure that the articles emanating from a particular source are submitted with the necessary approval.
- The authors warrant that the paper is original and that he/she is the author of the paper, except for material that is clearly identified as to its original source, with permission notices from the copyright owners where required.
- The authors ensure that all the references carefully and they are accurate in the text as well as in the list of references (and vice versa).
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Attribution-NonCommercial 4.0 International that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
- The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.
