Application of Balanced Score Card (BSC), Strategy Map and Key Performance Indicators (KPI) -for an Engineering college in Oman
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Key performance Indicators (KPIs) provide parameters for measuring the quality and standards of performance for any organization. For educational institutes, performance measurement becomes more complex as the stakeholders pan from students/parents to staAbstract
Key performance Indicators (KPIs) provide parameters for measuring the quality and standards of performance for any organization. For educational institutes, performance measurement becomes more complex as the stakeholders pan from students/parents to staff, management the employers and includes even the proximate society.
The identification and selection of KPIs, therefore, should be preceded by setting of Goals and Strategies by the Management of the college/University. Further, careful consideration in applying the concepts of Balanced Score Card(BSC) and Strategy Map are of critical importance so that the final structure of KPIs become meaningful and meets the expectations of the stakeholders.
In this paper, the concepts BSC and Strategy Map are applied to an Engineering College in the Sultanate of Oman and the selection of KPIs are illustrated with examples.
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