The Role of the Intellectual Capital in Raising the Performance of Employees in the Commercial Banks in Saudi Arabia
Keywords:Human capital, Intellectual capital, Performance, Relational capital, Structural capita
AbstractThis research aims to measure the extent of the impact of the policy of the commercial banks by the intellectual capital with its three components: the human, structural, and relational based on different authorsâ€™ perspectives, and the results of many researches and studies in this area. The research adopted the questionnaire as a study tool to collect data from the study sample consisting of a group of employees in the commercial banks at Northern Border district. The study findings showed that there is a positive relationship of both: the bankâ€™s policy and performance, which are affected by the intellectual capital in a relatively moderate way. The research recommends indeed raising the technical level of employees, improving systems and procedures, supporting innovation, developing the leadership personality of banksâ€™ employees, following the policy of attracting customers, and finally increasing the stocks and shares of banks in the financial market.
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