ERP Implementation in Aviation Industry
Keywords:ERP Implementation, Key Critical Success Factors, Manufacturing, Service Industry
This peculiar case study reviews a three-stage ERPs implementation of major ERP packages at an aviation firm in a shrinking market. The firm took the successful implementation of ERP as the key competitive advantage against its global competitors. The firm strived for efficiency by ERP implementation of three packages; SAP R2, BaaN IV, and Pentagon in a continuous improvement process. We identified the management involvement, project management, management control and ownership, recognition of striving for the organizational fit, strategic IT integration, and personnel dedication as key critical success factors (KCSFs) with in particular personnel dedication and their valuable contributions to changes.
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