A Case Study in Chinese Failure in ERP Implementation
Keywords:Change management, Project Management, Business Process Re-engineering (BPR), Culture
This article is a single-case study on ERP implementation processes at a Chinese enterprise. The enterprise, â„¦, implemented the second generation of ERP system supplied by SAP R3 to supersede its earlier own custom-designed first generation ERP system. We selected five Key Critical Success Factors (KCSFs) of; top management support, business process re-engineering (BPR), change management, project management, and company context for analysis of second generation ERP SAP R3 implementation at â„¦. The primary reason for change over from first generation to second generation ERP SAP R3 was business expansion and modernization. â„¦ failed to customize SAP R3 to its business processes. There were variety of reasons for this failure with amongst others, usersâ€™ resistance, company culture, complex business processes, error in input to database, lack of understanding of business processes by SAP consultants and understanding of SAP functions by key users.
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