Issues Faced by Human Resources Managers of Multinational Hotels in China


  • Howard Adler Purdue University
  • Xiaoxu Leng Assistant Director of Human Resources Peninsula Hotel No 32, The Bund, 32 Zhongshan Dong Yi Road Shanghai 2000002


human resouce issues, mulitnational hotels. HR in china


The purpose of the present study was to investigate human resource managers’ perceptions of HR management issues in China’s multinational luxury hotel industry. In-depth interviews were conducted with 10 hotel human resources managers. Qualitative methodology was utilized to identify themes regarding difficulties human resources managers encountered in their daily work. Four overall themes emerged from the analysis of the data which included, issues encountered in recruitment and retention, dealing with expatriates, multinational brand perception, and government and cultural issues. Coping strategies and underlying  factors were analyzed.   Findings from this study offer hotel managers and human resources managers  new insights in dealing with human resources issues in China.

Author Biography

Howard Adler, Purdue University

Dr. Adler holds the C.B. Smith Professorship in Hotel Management.  He has been at Purdue for 32 years and his speciality is Org behavior and human resources.


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How to Cite

Adler, H., & Leng, X. (2014). Issues Faced by Human Resources Managers of Multinational Hotels in China. Asian Journal of Business and Management, 2(2). Retrieved from