The Impact of Proper Marketing Communication Channels on Consumer’s Behavior and Segmentation Consumers

Authors

  • Tan Kai Hun HELP College of Art and Technology
  • Rashad Yazdanifard

Abstract

It is important for a marketers to understand consumer behavior in order to analyze the market opportunity, target the right customers segmentation and more definite in decision making in order to achieve company objectives. This paper illustrates the roles of marketing communication impact on consumer behavior and segmentation consumer. Marketing communication has played an important role to communicate with consumers by using online or offline marketing communication tools to deliver the messages. It could be more effective when marketers could categories their customers as generational segmentation because marketer could use the most effective and appropriate marketing communication channel to communicate with different generations of consumers.

Author Biography

Tan Kai Hun, HELP College of Art and Technology

Center of Southern New Hampshire University Programs

References

• Allison, R., & Uhl, K. (1964, August). Influence of Beer Brand identification on Taste Perception. Journal of Marketing Research, 1, 36-39.

• Bennett, G., Sagas, M., & Dees, W. (2006). Media preferences of action sports consumers: differences between generation X and Y. Sport Marketing Quarterly, 15(1), 40-49.

• Berry, L. L. (1969). The components of department store image: A theoretical and empirical analysis. Journal of Retailing, 45, 3-20.

• Clow, K. E., & Baack, D. (2010). Integrated advertising, promotion, and marketing communications (4th ed.). Upper Saddle River, NJ: Prentice-Hall.

• Elliot, G., & Cameron, R. (1994). Consumer Perception of Product Quality and the Origin Effect. Journal of International Marketing, 2(2), 49-62.

• Fazio, R., Sanbonmatsu, D., Powell, M., & Kardes, F. (1986). On the Automatic Activation of Attitudes. Journal of Personality and Social Psychology, 50 (2), 229-238.

• Foley, E., & LeFevre, A. (2001). Understanding generation X. Retrieved from http://www.voirdirebase.com/pdfs/gen_x.pdf.

• Ford, K., & Freeman, A. (2009). The Influence of Digital Communication on Consumers’ Attitudes to Brands. Retrieved from http://www.harrisinteractive.com/vault/HI_UK_Paper_ConsumersAttitudesBrands.pdf.

• Haghshenas, L., Abedi, A., Ghorbani, E., Kamali, A., & Harooni, M. (2013). Review consumer behavior and factors affecting on purchasing behavior. Singaporean Journal of Business Economics and management studies, 1(10), 17-23.

• Hawkins, D., & Mothersbaugh, D. (2010). Consumer behavior: Building Marketing Strategy (11th ed.). Boston, MA: McGraw-Hill.

• Howell, R. (2012). Market Segmentation: the Importance of Age Cohorts. Retrieved from http://www.neumann.edu/academics/divisions/business/journal/Review2012/Howell.pdf

• Kacaniova, M. (2013). Factors influencing perception of marketing communication. Retrieved from http://www.academia.edu/4914290/Factors_influencing_perception_of_marketing_communication

• Kitchen, P., & Schultz, D. (2003). Integrated corporate and product brand communication. Advances in Competitiveness Research, 11(1), 66-86.

• Mihart, C. (2012). Impact of integrated marketing communication on consumer behavior: effects on consumer decision – making process. International Journal of Marketing Studies, 4(2), 121-129.

• Monroe, B. (1973). Buyer’s Subjective Perceptions of Price. Journal of Marketing Research, 10, 70-80.

• Monroe, B. (1979). Pricing: Making Profitable Decisions. New York, NY: McGraw-Hill Book Co.

• Prasad Institute of Management and Technology. (2014). Consumer behavior & marketing communication. Retrieved from http://www.pimt.ac.in/pdfgallery/1373261525.pdf

• Rouse, M. (2007). Customer segmentation. Retrieved from http://searchcrm.techtarget.com/definition/customer-segmentation

• Shimp, T. A. (2003). Advertising, promotion and supplemental aspects of Integrated Marketing Communications (6th ed.). Mason, OH: South-Western.

• Solomon, M. R. (2010). Consumer behavior: buying, having, and being (9th ed.). Upper Saddle River, NJ: Prentice Hall.

• Sun, S. (2009). An analysis on the conditions and methods of market segmentation. International Journal of Business and Management, 4(2), 63-70.

• Yazdanifard, R. (2014). Consumer behavior [PowerPoint Slides]. Retrieved from http://elearning.help.edu.my/myacel/course/view.php?id=60

Downloads

Published

2014-04-27

How to Cite

Hun, T. K., & Yazdanifard, R. (2014). The Impact of Proper Marketing Communication Channels on Consumer’s Behavior and Segmentation Consumers. Asian Journal of Business and Management, 2(2). Retrieved from https://ajouronline.com/index.php/AJBM/article/view/1219

Issue

Section

Articles