Analysis of Service of Service by Process Simulation Case Study: School Cafeteria Unirem

Authors

  • Octavio Guerrero Prado
  • Rubén D. Mendoza Zaldivar
  • Karen N. Rodríguez Domínguez
  • Rolando López Domínguez
  • Fernando Terreros Romero
  • Arturo González Torres

Keywords:

work sampling, simulation, improvement proposals, optimization.

Abstract

Today companies are looking to improve their performance and quality of service so that their customers are satisfied. This research project aims, conduct a time study in the area of the cafeteria of the University of Mexico, to determine the current level of capacity and optimize service time students, in order to respond adequate to the demand. The system is analyzed by applying statistical and simulation is used by software PROMODEL ® to evaluate proposals for improvement and optimization of the customer.

 

References

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Google Maps (2014). Location Google Map of University of the Mexican Republic.

Recovered https://www.google.com.mx/maps/preview?ie=UTF8&q=UNIREM+UNIVERSIDAD+DE+LA+REPUBLICA+MEXICANA&fb=1&gl=mx&hq=unirem&cid=8061985611278558219&ei=OJA1U8b3F8vIsATx3YCoDA&ved=0CJUBEPwSMBIl

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Promodel Corporation (1999). Promodel User´s Guide, Promodel Corporation, U.S.A.

Robert, G. Sargent (1998). “Verification and Validation of Simulation Modelsâ€, Winter Simulation Conference.

Universidad de la República Mexicana (2014). Mission and Values of the University of the Mexican Republic recovered http://www.unirem.edu.mx/cloud/filosofia.html.

Simulación de procesos empresariales (2014). Historia de la simulación.

Recovered http://www.casp.ubiobio.cl/index.php?option=com_content&view=article&id=50&Itemid=56.

Retro Informática (2014). La simulación por ordenador.

Recovered http://www.fib.upc.edu/retro-informatica/avui/simulacio.html

Texson Alarcón G. (2005). Diseño de un simulador de vuelo para la compra y venta de acciones en el mercado accionario mexicano. Escuela de Negocios Departamento de Contaduría y Finanzas. Universidad de las Américas Puebla

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Published

2014-04-13

How to Cite

Prado, O. G., Zaldivar, R. D. M., Domínguez, K. N. R., Domínguez, R. L., Romero, F. T., & Torres, A. G. (2014). Analysis of Service of Service by Process Simulation Case Study: School Cafeteria Unirem. Asian Journal of Business and Management, 2(2). Retrieved from https://ajouronline.com/index.php/AJBM/article/view/1076

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